4crickex Privacy Policy — Our Commitment to Protecting Your Data

4crickex (https://4crickex.app) is a trusted online betting and gaming platform committed to providing a secure and superior experience for users in Bangladesh. This Privacy Policy outlines how 4crickex collects users' personal information, what it is used for, and how it is kept safe.

We believe privacy is a fundamental right. That's why, before you even open an account with 4crickex, we want you to know exactly how your data is protected. This policy has been written in plain, easy-to-understand language so any user can follow it.

By using any 4crickex service or opening an account, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

4crickex only collects information that is necessary to provide its services. Below is a description of the three types of data we collect:

a) Information Provided Directly (at Registration):

• Full name and username
• Email Address & Mobile Number
• Date of birth (for age verification)
• Address and district details
• National ID number or passport number (for KYC verification)

b) Financial transaction details:

• BKash, Nagad, Rocket, or Upay account number
• Deposit & Withdrawal Amounts and Dates
• Transaction Reference Number

c) Automatically Collected Information:

• IP address and device type
• Browser Type & Operating System
• Site Access Times & Page Visit Information
• Cookies and User Behavior Data

4crickex may collect your information in several ways:

• Registration Form: Information you provide when creating your account.
• KYC Verification Process: Documents uploaded to verify your identity.
• Transaction Records: Information automatically recorded during deposits and withdrawals.
• Cookies & Tracking Technologies: Browser cookies are used to enhance your experience on the site.
• Customer Support Contact: Information you provide via live chat or email.
• Third-Party Sources: Information received from payment providers or identity verification agencies.

We collect information only through lawful and fair means. No data is obtained through hidden or deceptive methods.

4crickex uses your information for the following purposes:

Your information is never used beyond the purposes stated above. If we ever need to use it for a new purpose, you will be notified in advance.

4crickex never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• KYC Verification Agencies: Information may be shared with approved third parties for identity verification purposes.
• Legal Authority: We may be required to disclose information under a court order or directive from a government authority.
• Technology partners: Limited data may be shared with cloud service providers or security partners required to operate the platform.
• Business Transfer: In the event of a company sale or merger, your data may be transferred to the new owner; however, this policy will remain in effect.

4crickex uses cookies on its website. Cookies are small text files stored in your browser that help the website remember your preferences.

Types of Cookies We Use:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference and theme settings.
• Analytics Cookies: Used to analyze site usage and help improve our services.
• Marketing Cookies: Used to show you relevant offers based on your preferences.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain services.

How long 4crickex retains your data depends on the type of information and applicable legal requirements:

• Account Information: For as long as your account remains active, and for up to 5 years after it is closed.
• Financial transaction records: Up to 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Records: Up to 2 years after the issue is resolved.
• Cookies Data: Until the session ends or up to a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

You have the following rights regarding your information on the 4crickex platform:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your information for certain purposes.
• Right to Opt Out of Marketing: You can opt out of receiving promotional messages at any time.
• Right to Data Portability: You can request a copy of your data in a commonly used, portable format.

To exercise any of these rights support@4crickex.appEmail us at. We typically respond within 30 days.

4crickex strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

Date of birth is verified at registration, and additional proof of age may be requested in suspicious cases. If we become aware that a minor's information has been collected, that account will be immediately closed and all data will be deleted.

If parents suspect their child has opened an account on 4crickex, please contact our support team immediately. We will take prompt action.

4crickex reserves the right to update this Privacy Policy at any time. For any significant changes, we will notify you through the following means:

• A clear notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will reflect any changes.

If you continue using the platform after any changes, you will be considered to have accepted the updated policy. We recommend checking this page regularly.

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

We may take up to 30 days to process any privacy-related request. For more complex requests, this period may be extended, and we will notify you accordingly.